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Terms and Conditions

Working one-to-one with Sana Turnock

It is important we are the right ‘fit’ for each other so that a positive outcome can be achieved for you. A complimentary introductory 15-minute chat via phone/email/zoom is used to determine this if we have not worked together before.

Once confirmed, we can move forward with sessions.

See payment options below.

Payment

Is made at the time of making a booking via the website link or immediately after the service if a face-to-face service is offered.

Refunds

Please choose carefully as no refund is given to a book or product from the Courage Unravelled website unless it arrives damaged by the post.

If you order a book via another supplier please raise the issue directly with them. 

If you provide support via Patreon please read the refund policy offered by Patreon.

There are no refunds on consulting services once the service has been taken. For payment made upfront, time can be re-scheduled and a refund will apply for cancellations up to 24 hours prior to the scheduled appointment. Cancellations which take place less than 24 hours will incur a 20% late notice fee. No virtual or face-to-face show on the day for a consulting appointment incurs a zero refund.

For emergency cancellations (accident, pregnancy, hospitalisation, sick children) an appointment can be re-scheduled. If you need to cancel, the fee in this circumstance is waived and a full refund applies.

Please allow up 14- 21 days  for a refund.

Postage

Journals or other products purchased from the website are posted by Australia Post. The time it takes for you to receive the journal depends on where you live and the time frame of Australia Post. A flat fee of $10 is charged for postage anywhere in Australia. 

Please specify in the comments if you give permission for packages to be left at premises if you are not home.

Orders have a tracking number. Details can be emailed to you upon request. Follow up can be made by using the following link: https://auspost.com.au/parcels-mail/track.html#/track

International orders

If you live overseas please review costs of the Courage Journal across a number of platforms including Amazon USA- https://www.amazon.com/Sana-Turnock/e/B008ZMEV1E/ref=ntt_dp_epwbk_0 

Amazon Australia – https://www.amazon.com.au/s?k=sana+turnock&ref=nb_sb_noss

All platforms charge their own rates on publications and I am not in control of this. 

Otherwise you can order from the Courage Unravelled website and pay the appropriate postage and handling fee in addition to the cost of purchase.

Grab a free excerpt from The Courage Journal